Terms of Use

These Terms of Use (“Terms”) govern your access to and use of BESTI (Beauty and Health Simple Tips) (the “Chatbot”), an AI-powered chatbot service provided by PT Duta Intidaya Tbk (Watsons Indonesia), a member of the AS Watson Group.

1. Use of the Chatbot

The Chatbot is provided to help customers access general, personalised tips and product recommendations relating to beauty and health topics, based on information you choose to share and Watsons' product data.

The Chatbot is intended for personal, non-commercial use only.

We may adjust the scope, features, and functions of the Chatbot from time to time without prior notice. We have the right to vary these Terms from time to time and will indicate the date of the latest revision.

You agree not to use the Chatbot to:

• adversely affect the reputation of Watsons, the AS Watson Group, or any of our service providers;
• damage, disrupt, reverse engineer, or unlawfully interfere with the Chatbot or the IT systems of Watsons or our service providers;
• attempt to bypass, manipulate, or extract the underlying model, prompts, or training data of the Chatbot;
• send any offensive, inflammatory, defamatory, fraudulent, or otherwise unlawful information;
• submit another individual's personal data without their consent;
• use the Chatbot, or any content or recommendations it provides, for resale, commercial redistribution, or any purpose other than your own personal use.

We may suspend or terminate your access to the Chatbot at any time, without notice, if we believe you have breached these Terms.

2. AI-Generated Content

The Chatbot uses artificial intelligence, including third-party generative AI models, to generate responses and recommendations.

You acknowledge and agree that:

• AI-generated content may contain errors, omissions, or inaccuracies and may not always reflect the most current information;
• the Chatbot does not provide medical, dermatological, or other professional advice and is not a substitute for consultation with a qualified healthcare professional;
• you are responsible for exercising your own judgment before relying on, or acting upon, any information or recommendation provided by the Chatbot.

3. Privacy

You are responsible for safeguarding the security of your devices and any account credentials used to access the Chatbot.

Your use of the Chatbot, and our processing of any personal data you provide, is subject to our Watsons Privacy Policy.

Please review our Watsons Privacy Policy for details on how your data is collected, used, and shared, including with third-party service providers (such as AI model providers and cloud service providers) who may process data on our behalf, potentially outside Indonesia, in accordance with applicable data protection law, including Indonesia's Personal Data Protection Law (Law No. 27 of 2022).

4. Intellectual Property

All content provided through the Chatbot, including text, graphics, logos, and product recommendations, is the property of Watsons, the AS Watson Group, or our licensors and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, publicly display, or create derivative works from any content generated by the Chatbot, other than for your own personal, non-commercial use, without our express written permission.

5. Warranties and Limited Liability

To the extent permitted by law, we exclude all implied representations, conditions, and warranties, whether statutory or otherwise, regarding the Chatbot and the content or recommendations it provides.

We will not be liable to you or any other party for any actions, proceedings, claims, losses, or damages suffered by you arising from or connected with your use of, or reliance on, the Chatbot, including any indirect or consequential loss, loss of data, or loss of profits, whether in contract, tort, or otherwise, except to the extent such liability cannot be excluded under applicable law (including Indonesian consumer protection law).

Your right of recovery under these Terms is cumulative and does not limit any other rights you may have at law.

6. Third-Party Rights

Except as expressly stated in these Terms, no person other than you and Watsons shall have any right to enforce or enjoy the benefit of any provision of these Terms.

7. Governing Law and Language

These Terms are governed by and construed in accordance with the laws of the Republic of Indonesia.

You agree to submit to the non-exclusive jurisdiction of the courts of Indonesia.

Contact Us

For any questions or concerns about BESTI or these Term of Use, or to speak with a member of our team, please reach out to Contact Us