BESTI (Beauty and Health Simple Tips) – Important Notes

Welcome to BESTI (Beauty and Health Simple Tips), the AI-powered chatbot (the “Chatbot”) provided by Watsons Indonesia (“Watsons”, “we” or “us”). BESTI is designed to offer general, personalised tips and product recommendations relating to beauty and health, based on the information you share with it. While we strive to provide helpful and accurate suggestions, please note the following:

1. BESTI is powered by artificial intelligence (including third-party generative AI models) and may occasionally produce responses that are inaccurate, incomplete, outdated, or not applicable to your specific circumstances. Please use your own judgment and verify important information independently before relying on it.


2. BESTI is not a doctor, dermatologist, pharmacist, or other licensed healthcare professional, and does not provide medical, dermatological, or healthcare advice. BESTI's tips and product suggestions are not a substitute for professional medical advice, diagnosis, or treatment. If you have a health or skin concern, an allergy, or a medical condition, please consult a qualified healthcare professional before using any product.


3. You are interacting with an automated AI assistant, not a Watsons employee. Responses are generated automatically and are not reviewed by a human before being sent to you.


4. Product recommendations provided by BESTI are generated based on the information you provide and Watsons' product data. They are intended for general guidance only and do not constitute a guarantee that any product is suitable, safe, or effective for you.


5. Please use BESTI responsibly and only for its intended purpose of obtaining general beauty and health product tips. Please avoid sharing sensitive personal data (such as detailed medical history or health records) in the chat, as this is not necessary for BESTI to assist you.


6. Your use of BESTI is subject to our Watsons Privacy Policy . This includes information on how your data may be processed, including by third-party service providers that support BESTI.


7. Engaging with BESTI is optional. If you prefer not to use BESTI, you may opt out at any time by not interacting with the Chatbot, and may instead reach out to Watsons customer service or in-store staff for assistance.


8. If you encounter any errors, inaccuracies, or inappropriate responses from BESTI, please let us know using the contact details below.